The Web of Knowledge: An Investigation of Knowledge Exchange in Networks of Practice

Electronic ties are loosening the constraints of organizational structure and physical proximity to allow connectivity between individuals who would otherwise find it difficult to identify and sustain contact with others who share the similar interests. This paper explores the knowledge exchange processes in extra-organizational networks of practice by studying three technical newsgroups. We argue that the development of relational social capital is a vital component for transforming electronic posting forums into ongoing networks of practice. The results reveal that relational social capital exists on networks of practice and shows a strong relationship with knowledge exchange processes over and above the influence of individual motivation and ability.